Sullivan Moving & Storage is an established moving company in Phoenix, Arizona, having been in business for over 100 years. They offer a range of services, including local moves within 50 miles of Phoenix, long-distance moves across state lines, international relocation, employee relocation, and moving and storage solutions. If you're seeking Phoenix, AZ moving services, it's clear that they have the experience and expertise necessary in this field. As a Mayflower Moving agent, this indicates that Sullivan Moving & Storage has a broad network to move customers nationwide. Above all, their focus is on being professional, experienced, and trustworthy, ensuring the delivery of premium service to all their customers.
Sullivan Moving & Storage
Moving Services
- Local Movers
- Long Distance Movers
- International Movers
- Moving & Storage
- Employee Relocation
- Small/Container Moves
- Office Movers
- Distribution and Logistics
- High Value Products
- Corporate Moving
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Summarized Review of Sullivan Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Sullivan Moving & Storage receives mixed reviews but overall leans towards positive experiences, showcasing highly satisfied customers despite some significant complaints.
Recent Reviews Mention...
“service was unsatisfactory due to unfulfilled agreement”
“terrible customer service”
“the review expresses complete satisfaction”
2. Punctuality
Nationwide Average: 8.07/10
Sullivan Moving & Storage generally receives high praise for their timely arrivals and deliveries, despite a few instances of delays and last-minute scheduling changes.
Recent Reviews Mention...
“they changed the time last minute”
“things took nearly two months instead of a week”
“delivery was significantly delayed”
3. Affordability
Nationwide Average: 7.69/10
Sullivan Moving & Storage has mixed reviews with some customers finding their services overpriced and having negative experiences, while others praise the company for its competitive pricing and value.
Recent Reviews Mention...
“experience was costly and items were stolen”
“felt overpriced for the service provided”
“cost was $1500 less than another company”
4. Communication
Nationwide Average: 7.53/10
Sullivan Moving & Storage experiences a mix of high praise for their responsiveness and professionalism from many customers, notwithstanding a significant number of critiques indicating severe communication failures and unresponsiveness.
Recent Reviews Mention...
“coordination failed during the move”
“terrible communication, no calls accepted”
“they were helpful with our questions”
5. Stick to Prices
Nationwide Average: 5.99/10
Sullivan Moving & Storage has mixed feedback, with several customers experiencing unexpected charges and dissatisfaction, though a few report accurate or even better-than-expected final pricing.
Recent Reviews Mention...
“claims department jerked around for a year and half”
“experienced delivery delays and stolen items”
“none of the promises regarding the move were followed through”
6. Speed
Nationwide Average: 8.58/10
Sullivan Moving & Storage generally demonstrates exceptional efficiency and promptness, despite some instances of delays and dissatisfaction among a minority of customers.
Recent Reviews Mention...
“stuffing boxes into wardrobes without permission”
“people were very efficient and fast”
“truck departure and delivery were very delayed”
7. Friendliness
Nationwide Average: 8.91/10
Sullivan Moving & Storage overwhelmingly receives praise for their professional, courteous, and pleasant team, despite a few instances of perceived unfriendliness and uncooperativeness.
Recent Reviews Mention...
“they were professional and friendly”
“they are friendly”
“packers were very nice”
8. Will Hire Again
Nationwide Average: 8.18/10
Sullivan Moving & Storage receives mixed feedback, with a significant number of customers expressing strong loyalty and intent to rehire, while others assertively state they would not use the service again due to various negative experiences.
Recent Reviews Mention...
“recommend finding a different company”
“would not want to hire again”
“will definitely request them on our next project”
9. Professionalism
Nationwide Average: 8.31/10
Sullivan Moving & Storage generally receives high praise for their professional demeanor and efficient service, despite a few instances of unprofessional behavior and dissatisfaction among some customers.
Recent Reviews Mention...
“praised for their professional service”
“movers tossed boxes and disassembled everything excessively”
“were professional and super-friendly”
10. Conflict Handling
Nationwide Average: 4.07/10
Sullivan Moving & Storage frequently failed to adequately address and resolve customer issues, despite a few instances of commendable efforts to make amends.
Recent Reviews Mention...
“company did not properly resolve the issue”
“did not rectify the issue but lied instead”
“did not reimburse for significant losses”
11. Precision & Care
Nationwide Average: 8.01/10
Sullivan Moving & Storage receives mixed feedback, with multiple reports of damages and losses alongside numerous praises for careful and respectful handling of belongings.
Recent Reviews Mention...
“countless damages to furniture and crushed boxes”
“Items were damaged and broken”
“lots of damages occurred”
Customer Insights
Cost: $ 10132.00 from 4 reviews
Interstate Move Duration: 21 days from 7 reviews
Great Crew Members
Marco, Gabriel | praised for professional service and positive attitudes |
Marco, Paul | professional, super-friendly and efficient |
Mike | mentioned specifically but in a negative context |
Sarah, Eddy | Sarah managed the process patiently, Eddy was efficient |
Luis | Luis was efficient and nice |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?

Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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