Poindexter Moving is a fully licensed and insured moving company known for transparent pricing and fast, efficient delivery. This locally owned and operated business has proudly been a part of the Phoenix, AZ moving service sector for over 25 years. Providing services like household and commercial relocations, labor-only moves, and professional packing, they have marked their expertise in the field. The Poindexter crew is highly trained and experienced, so you can rest assured your belongings will be handled with care. They offer free in-home estimates with no hidden fees to let you know exactly how much your move will cost before it begins. Poindexter Moving is 100% a non-smoking company which means your property and belongings will be free from secondhand smoke. This company is committed to providing a healthy and safe environment for its employees, its customers, and the communities where it operates.
Poindexter Moving
About Poindexter Moving
Additional Cities Served: Tucson, Mesa, Chandler, Scottsdale, Gilbert, TempeShow More >
Moving Services
- Local Household Moves
- Commercial Moves
- Packing Services
- Moving Labor (Loading and Unloading)
- Pianos, Pool Tables & Other Specialty Objects
- Storage
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Poindexter Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Poindexter Moving receives overwhelmingly positive feedback for its professionalism, efficiency, and great customer service, despite a small number of highly dissatisfied reviews indicating a less than satisfactory experience for a minority of customers.
Recent Reviews Mention...
“considerate, professional and efficient service”
“Professional work and great communication”
“professional, hard working, and fast”
2. Punctuality
Nationwide Average: 8.07/10
Poindexter Moving generally receives high praise for being on time and prompt, though a few isolated reports of lateness suggest there is some room for improvement.
Recent Reviews Mention...
“They were on time”
“They were on time”
“They were prompt”
3. Affordability
Nationwide Average: 7.69/10
Poindexter Moving is generally perceived as offering reasonable, competitive pricing and good value, with customer sentiments highlighting fair and transparent rates, although there are a few mentions of costs being higher than quoted.
Recent Reviews Mention...
“reasonably priced”
“worth every penny”
“fair pricing”
4. Communication
Nationwide Average: 7.53/10
Poindexter Moving generally receives high praise for its responsiveness, professionalism, and great customer service, though there are some isolated reports of poor customer interactions and defensive responses.
Recent Reviews Mention...
“Great communication throughout”
“customer service skills are abysmal”
“customer service skills are abysmal”
5. Stick to Prices
Nationwide Average: 5.99/10
Poindexter Moving generally receives high praise for transparency and maintaining prices as quoted, with only a few instances of customers reporting unexpected charges.
Recent Reviews Mention...
“charged more than quoted”
“there were no hidden costs”
“overall price ended up being the same as quoted”
6. Speed
Nationwide Average: 8.58/10
Poindexter Moving generally receives high praise for efficient, quick, and hard-working moving services, although there are a few instances of customer dissatisfaction regarding slower service and unnecessary delays.
Recent Reviews Mention...
“fast during the move”
“fast and efficient move”
“finished in less time than what was estimated”
7. Friendliness
Nationwide Average: 8.91/10
Poindexter Moving generally receives praise for their polite, courteous, and engaging staff, although there are a few reports of unprofessional behavior and negative attitudes.
Recent Reviews Mention...
“they were very nice and courteous”
“lack of professionalism and customer satisfaction”
“friendly and fun to have in our house”
8. Will Hire Again
Nationwide Average: 8.18/10
Poindexter Moving has a largely positive reputation, with numerous customers expressing high satisfaction and the intent to use their services again, despite a few expressing dissatisfaction and regret.
Recent Reviews Mention...
“would select Poindexter for packing for a move over others”
“Highly recommend and have used more than once”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Poindexter Moving generally receives high praise for their professional behavior, efficiency, and courteous service, though there are notable exceptions with a few mentions of unprofessional conduct.
Recent Reviews Mention...
“considerate and professional service”
“Professional behavior observed”
“crew was very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Poindexter Moving exhibits inconsistency, with several customers reporting a lack of helpfulness and resolution in addressing issues, contrasted by others who commend the company for taking responsibility and rectifying problems.
Recent Reviews Mention...
“dismissal when approached about issues”
“Took care of everything needed”
“customer service was unhelpful in resolving issues”
11. Precision & Care
Nationwide Average: 8.01/10
Poindexter Moving receives many praises for being careful and thorough, but there are concerning reports of carelessness and damage to customers' belongings.
Recent Reviews Mention...
“careful and thorough with items”
“careless and broke a valuable marble table”
“careless crew broke a marble table”
Customer Insights
Cost: $ 439.00 from 4 reviews
Local Move Duration: 2.25 hours from 24 reviews
Great Crew Members
| Robert,Jose,Anthony | Robert and Jose for superb work, Anthony for arranging everything |
| Anthony, Ronnie, Jose, James, Mark | Anthony was very helpful, and the rest did all the hard work moving |
| Tommy,James,Denise | Tommy and James are AWESOME, Denise answered my questions |
| Ronnie, Jose, Mark, James | incredible job done and took extreme care |
| Anthony | mentioned positively for his role in the company |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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