U-Pack is the premier moving company that provides a unique and innovative solution for relocation. Instead of operating like a traditional full-service packing and moving company, U-Pack gives you more time and budget flexibility. U-Pack's signature ReloCubes provide you with a convenient mobile unit for packing and loading. And if that's not enough, you can also opt for the trailer solutions, which means you’re only charged for the space you use. The best thing about U-Pack is that it doesn't pressure you about time. You can take up to 3 days to load the unit with your items, have it shipped across the country, then have another three days to unload. So if you're looking for experienced movers serving Tucson, AZ, you might want to know more about U-Pack. That way, you get to do things at your pace and on your schedule.
U-Pack
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
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Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack generally receives high praise for its customer service, professionalism, and efficient moving process, though a few customers report dissatisfaction with the service and handling of their items.
Recent Reviews Mention...
“Great customer service and pricing”
“excellent experiences with both moves”
“the service was great and professional”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally maintains a high standard of on-time deliveries and pick-ups, though there are occasional reports of significant delays or missed schedules.
Recent Reviews Mention...
“Picked up trailer when they said they would”
“lost trailer and delayed the move by a week”
“did not show up as scheduled”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is frequently praised for its competitive pricing, offering great value, and being significantly cheaper than alternatives, with customers consistently highlighting cost savings, although a couple of reviews noted higher than expected expenses.
Recent Reviews Mention...
“Great pricing”
“spent less than competitors for two moves”
“the pricing was competitive”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally receives high praise for its customer service, with customers highlighting responsiveness, helpfulness, and professionalism, though there are a few reports of rudeness and lack of accountability.
Recent Reviews Mention...
“Great customer service”
“denied claim and showed no accountability”
“love their model”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally receives positive feedback for honoring their pricing and estimates, although there are a few instances of unexpected charges and discrepancies.
Recent Reviews Mention...
“Charged by the foot as explained”
“our stuff arrived right at the estimated time”
“pricing was exactly as advertised”
6. Speed
Nationwide Average: 8.58/10
U-Pack consistently demonstrates exceptional efficiency, often completing moves quicker than expected with fast operations, early deliveries, and rapid loading and unloading times.
Recent Reviews Mention...
“Was faster than originally told”
“fast and smooth operation”
“received ahead of time”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack generally provides an excellent experience with overwhelmingly positive feedback about their helpful, accommodating, and courteous staff, despite an isolated report of rudeness from a local office representative.
Recent Reviews Mention...
“Driver was friendly”
“drivers were awesome and accommodated any crazy request”
“Local office rep was rude and condescending”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally receives high praise for their services, with many customers expressing a strong desire to use their service for future moves, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“Would definitely use this company again”
“will only use Upack for future moves”
“do not recommend”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives praise for its team's professionalism, availability, and courteous service, although there are occasional criticisms regarding customer support and local office behavior.
Recent Reviews Mention...
“the crew was very professional”
“lack of customer support shows unprofessionalism”
“Professional, available, helpful, knowledgeable”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack has received criticism for frequently being unresponsive and dismissive in addressing customer issues, though there are instances of satisfactory resolutions in scheduling conflicts and flexibility in accommodating extra time needed.
Recent Reviews Mention...
“did not attempt to right the wrong”
“dismissiveness, concerns not acknowledged”
“threatens me with $250 per day storage”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally maintains a strong reputation for delivering belongings in great condition, albeit with a few reports of damaged items and stacking issues.
Recent Reviews Mention...
“items poorly stacked and resulted in damage”
“belonging were received in perfect condition”
“delivered our belongings in great shape”
Customer Insights
Cost: $ 2469.00 from 4 reviews
Interstate Move Duration: 5 days from 10 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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