Bernardo Moving & Storage

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MoversChevron RightCaliforniaChevron RightSan DiegoChevron RightBernardo Moving & Storage
based on 748+ data points
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About Bernardo Moving & Storage

Bernardo Moving & Storage has been providing top-quality moving services for over 40 years as a trusted moving company in San Marcos, California. As an agent for Mayflower and with over 100 years of combined experience, their professional staff delivers personalized services for both residential and commercial clients. They offer local and long-distance moving, as well as specialized moving services for items like pianos and fine art. Their service area includes San Diego, CA, Carlsbad, Oceanside, Vista, and surrounding cities. In addition to moving services, Bernardo Moving & Storage also offers both residential and commercial storage solutions.

Moving Services

  • Local and long distance moves
  • Commercial relocation
  • Residential storage
  • Commercial storage
  • Piano relocation
  • Fine art and antiques relocation

California Moving License

Revoked

Last Checked: 12/06/24

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Summarized Review of Bernardo Moving & Storage

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

7.69/10

Nationwide Average: 8.44/10

Comment Dots

Bernardo Moving & Storage seems to provide highly satisfactory and professional services, outweighing a smaller number of negative experiences relating to issues like unprofessional crew behavior and item damage.

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Recent Reviews Mention...

worked hard making sure we were happy with results

horrible experience

great work by movers

2. Punctuality

7.89/10

Nationwide Average: 8.07/10

Comment Dots

Bernardo Moving & Storage generally demonstrates reliability with numerous instances of being on time or early, despite a few reports of significant scheduling mishaps and delays.

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Recent Reviews Mention...

showed up exactly on time

showed up late

on time

3. Affordability

7.68/10

Nationwide Average: 7.69/10

Comment Dots

Bernardo Moving & Storage generally offers competitive and fair pricing with many customers finding value despite occasional complaints of unexpected charges.

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Recent Reviews Mention...

extremely honest with pricing and hours

mentioned competitive pricing

expected nearly flawless service for the cost

4. Communication

7.39/10

Nationwide Average: 7.53/10

Comment Dots

Bernardo Moving & Storage has mixed feedback, with instances of excellent service and responsiveness contrasted by several complaints about poor communication and unprofessional conduct.

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Recent Reviews Mention...

Lisa doesn't call as promised

Raquel was disrespectful, rude, and condescending

Great communication

5. Stick to Prices

5.38/10

Nationwide Average: 5.99/10

Comment Dots

Bernardo Moving & Storage often falls short, with numerous reports of charges significantly exceeding initial estimates, despite a few accounts of honored quotes and no hidden fees.

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Recent Reviews Mention...

refunded me when the move took less time

no refund given although finished early

I highly recommend this moving company

6. Speed

8.87/10

Nationwide Average: 8.58/10

Comment Dots

Bernardo Moving & Storage generally receives high praise for their quick and efficient service, though there are a few complaints about longer-than-expected move times and inexperienced crews.

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Recent Reviews Mention...

efficient

Delivery time was faster than expected

efficient

7. Friendliness

8.59/10

Nationwide Average: 8.91/10

Comment Dots

Bernardo Moving & Storage is generally viewed as having a courteous and professional team, despite a few criticisms regarding some employees' behaviors.

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Recent Reviews Mention...

Raquel was rude and condescending

professional and respectful

they are friendly

8. Will Hire Again

7.08/10

Nationwide Average: 8.18/10

Comment Dots

Bernardo Moving & Storage has a polarizing customer base with a significant portion expressing high satisfaction and loyalty, ready to recommend and rehire the company, while another significant portion reports negative experiences making them unlikely to use or recommend the service again.

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Recent Reviews Mention...

would hire again due to satisfaction with service

so traumatized by the experience

Wouldn’t use them again.

9. Professionalism

7.44/10

Nationwide Average: 8.31/10

Comment Dots

Bernardo Moving & Storage experiences a split in customer perceptions, with many applauding their professionalism, courtesy, and efficiency, while a significant portion criticizes their customer service skills, conduct, and care for items.

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Recent Reviews Mention...

toddlers on crack could have done better

Jeffrey was very unprofessional and rude.

Very thorough with re-assembly, professional.

10. Conflict Handling

2.45/10

Nationwide Average: 4.07/10

Comment Dots

Bernardo Moving & Storage shows a predominantly poor track record, with several instances of failing to respond, rectify issues, or follow through on promises, albeit with a few exceptions where effort to amend issues was noted.

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Recent Reviews Mention...

no response or follow-up after payment

did not right the wrong after damaging items

refuse to replace lost desk part.

11. Precision & Care

7.15/10

Nationwide Average: 8.01/10

Comment Dots

Bernardo Moving & Storage has received mixed feedback with many customers highlighting their efficient and careful handling of belongings, while a significant number of reports indicate damage and rough handling.

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Recent Reviews Mention...

carefully navigated stairs and tight hallways with big furniture

belongings were treated like garbage and damaged

they were rushing and broke items

Customer Insights icon

Customer Insights

Local Move Duration: 7.25 hours from 4 reviews

Interstate Move Duration: 23 days from 3 reviews

Great Crew Members icon

Great Crew Members

Lisa, Kylegreat in working with and very professional
Bernardo,LisaBernardo was amazing. Lisa answered questions promptly.
Lisa,Matthewgreat care and communication throughout the move
Everyoneeveryone in their crew made it a joy
Lisa, Kyle, Josué, Taiu, RomanLisa and Kyle for excellent communication, Josué, Taiu and Roman for ensuring everything was in order and undamaged
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact Bernardo Moving & Storage

Location
195 Bosstick Blvd # 100, San Marcos, CA, 92069
Phone
(858) 487-6683
Link
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